Refund Policy

• Unused credit packs can be refunded in full within 14 days of purchase.
• Once any credits from a pack have been spent, that pack is no longer refundable.
• Payments taken in error, such as duplicate charges, are always refunded.
• Failed AI requests hand their credits back automatically — no need to ask.

You can ask for a full refund of a credit pack within 14 days of buying it, as long as none of that pack’s credits have been used. We check this against your credit history in your Wallet: a pack counts as unused when your balance has not dropped below what it was straight after that purchase.

We will also refund any payment we took in error, such as a duplicate charge or a pack whose credits never reached your balance, whenever you tell us about it.

• A pack any of whose credits have been used, including on AI features or on removing the "Powered by Arcadedo" badge from a game.
• Packs bought more than 14 days ago, except payments taken in error.
• Credits given free of charge, such as welcome credits or credits awarded by an administrator.
• Credits on an account closed for breaking our Terms of Service, except where the law requires a refund.
• Partial packs: a pack is refunded whole or not at all. Credits cannot be exchanged for cash.

• Email enquiry@gametize.com from the email address on your Arcadedo account.
• Include your Stripe receipt, or the date and amount of the purchase.
• We aim to reply within 3 business days. Approved refunds go back to the original payment method, and your bank may take 5 to 10 business days to show them.
• When a pack is refunded, its credits are removed from your balance.

Please contact us before disputing a payment with your bank — it is usually the fastest way to sort things out. While a chargeback is open we may pause credit purchases and the paid features on the account, and credits from a charged-back payment are removed.

• If we close Arcadedo permanently, we will refund the purchase price of credits you bought and have not used.
• Organisations on an Enterprise arrangement are covered by the payment and refund terms in their agreement with Gametize.
• Nothing in this policy affects any rights you have under applicable consumer law.

This policy is part of our Terms of Service. Questions can be sent to enquiry@gametize.com.