Terms of Service

Arcadedo (“the Service”) is operated by Gametize Pte Ltd, a company registered in Singapore (“Gametize”, “we”, “us”). By creating an account, signing in or using the Service you agree to these terms, our Privacy Policy and our Refund Policy. If you use the Service on behalf of an organisation, you confirm you are authorised to accept these terms for it, and “you” includes that organisation.

Arcadedo is a tool for businesses, educators and other professional users. You must be at least 18 years old, or the age of majority where you live, to create an account. If you do not agree to these terms, do not use the Service.

You can create an Arcadedo account with an email address or a Google account. Organisations may also have accounts set up for them by the Gametize team.

• Give accurate details when you sign up and keep them up to date.
• Keep your sign-in details confidential. One account is for one person; do not share it or sell it.
• You are responsible for activity carried out under your account.
• Tell us promptly at enquiry@gametize.com if you believe someone else has accessed your account.
• Do not create accounts in bulk, by automated means, or to get around a suspension or to collect welcome credits more than once.

You keep ownership of everything you put into Arcadedo — questions, facts, wording, logos, images and documents (“your content”). You grant Gametize a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt (for example, resizing an image or fitting text into a template) and display your content, only as needed to run the Service, to deliver your published arcade games to the players who open them, and to keep the Service secure.

You confirm that:

• You own your content or have permission to use it, including any logos, brand names, images and documents, and using it in an arcade game does not infringe anyone else's rights.
• Your content is lawful and accurate to the best of your knowledge, and you are responsible for it, including content you created with the AI features.
• Where your content includes personal information about other people, you have a lawful basis to use it.

We do not review content before it is published, but we may remove or disable access to content, or unpublish a game, if we reasonably believe it breaks these terms or the law, or if we receive a valid complaint about it. Where appropriate we will tell you why.

The Service — including the Arcadedo name and logo, the Chillo character, the game templates, artwork, sound, code and documentation — belongs to Gametize or its licensors and is protected by intellectual property law. We give you a limited, non-exclusive, non-transferable, revocable right to use the Service and to publish arcade games built with it, under these terms.

You may not copy, extract or reuse the templates, artwork or code outside the Service, remove our copyright or ownership notices, or use our name, logo or Chillo in a way that suggests we endorse you, without our written permission. If you send us feedback or ideas, we may use them without any obligation to you.

You agree not to use the Service, or any game made with it, to:

• Create, upload or publish content that is unlawful, defamatory, hateful, harassing, sexually explicit, violent, discriminatory, deceptive or infringing.
• Collect passwords, payment details or other sensitive information from players, or run phishing, scams or fraud. Security-awareness training that simulates a scam is fine, as long as it never collects real credentials.
• Impersonate another person or organisation, or present a game as made or endorsed by someone it is not.
• Distribute malware, or link players to harmful or deceptive websites.
• Target content at children under 13, or collect personal information from them.
• Attempt to gain access to accounts, data or systems you are not authorised to use, or test the Service's security without our written permission.
• Probe, scrape, disrupt or overload the Service, or work around its rate limits, usage limits, credit charges or the "Powered by Arcadedo" badge.
• Use automated scripts, bots or crawlers to access the Service, except search engine crawlers indexing public pages.
• Copy, reverse engineer, resell, sublicense or offer the Service or its templates as part of a competing product.
• Break any law or regulation, including export control and sanctions laws.

Arcadedo includes AI features: the Chillo setup assistant, content generation, copy rewriting and image generation. They exist only to help you build arcade games in Arcadedo, and they are provided by third-party AI services on our behalf.

• Use the AI features only to build and edit your games. Do not use them for unrelated tasks such as writing code, essays, articles or other long-form text, doing research, homework or general chat. Chillo refuses these requests.
• Do not try to make the AI features ignore their instructions, reveal their configuration, or produce content that breaks section 5.
• AI output can be wrong, out of date, or similar to content created for others. It is a suggestion, not verified fact or professional advice. Review everything before you publish it; you remain responsible for your game's content.
• Do not submit confidential, personal or regulated information to the AI features or in documents you upload to them.
• Daily limits, rate limits and credit charges apply, so the features stay available to everyone.
• We may pause access to the AI features for an account that repeatedly misuses them, and we may change, limit or withdraw AI features as the underlying services change.

Building, hosting, publishing and embedding arcade games is free. Credits are used for AI features and for removing the “Powered by Arcadedo” badge from a game. The price of each feature is shown in the Service before you use it, and we may change prices for future use; credits you already hold keep their balance.

Buying credits. Credit packs are sold by Gametize Pte Ltd at the prices shown on the Pricing page, in US dollars. Each pack is a one-off payment, not a subscription, and you are responsible for any taxes, bank or currency charges that apply to it. Payments are processed by Stripe; we never see or store your full card details. Your card statement will show the charge as GAMETIZE* ARCADEDO.

• Credits are a prepaid licence to use paid features. They are not money, a deposit, or a stored-value product.
• Credits do not expire while your account remains open.
• Credits have no cash value, cannot be exchanged for money, and cannot be sold or transferred to another account.
• If an AI request fails after credits are taken, those credits are returned to your balance automatically.
• Removing the badge applies to one game for good. A copy of that game starts with the badge again.
• Credits given free of charge, such as welcome credits or credits awarded by an administrator, are not refundable and may be removed if they were obtained by breaking these terms.

Refunds. You can ask for a full refund of a credit pack within 14 days of buying it, as long as none of that pack’s credits have been used. Payments taken in error are always refunded. The full rules, and how to ask, are in our Refund Policy. Organisations on an Enterprise arrangement are covered by the payment and refund terms in their agreement with Gametize. Nothing in these terms affects any rights you have under applicable consumer law.

Publishing an arcade game produces a public play link and an embed URL you can place in a Gametize campaign or on another website. Anyone with the link can play the game. You are responsible for where you share or embed it, for the content shown to your players, and for giving players any notice or obtaining any consent the law requires where your game is used to record their results.

Play inside a Gametize campaign is also governed by the Gametize terms that apply to that campaign. We may unpublish games that break these terms.

The Service relies on third parties, including Stripe for payments, Google for optional sign-in, and providers of hosting, database and AI services. Your use of those services may also be subject to their own terms. We are not responsible for third-party services we do not control, but we choose them carefully.

The Service is provided on an “as is” and “as available” basis. We may add, change or remove features, templates and limits, and there may be periods of downtime for maintenance or for reasons outside our control. To the extent permitted by law, we do not promise that the Service will be uninterrupted, error-free or fit for a particular purpose, or that games or content will never be lost — keep your own copy of anything important.

To the fullest extent permitted by law:

• Gametize is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill or data, arising from or related to the Service, even if we were told it was possible.
• Gametize's total liability for all claims relating to the Service in any 12-month period is limited to the greater of the amount you paid us for the Service in that period and USD 100.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded or limited by law.

You agree to compensate Gametize for reasonable losses, costs and legal fees arising from a claim by a third party that your content, your games, or your use of the Service in breach of these terms infringed their rights or broke the law. We will tell you about the claim promptly and let you take part in handling it.

You may stop using the Service and ask us to close your account at any time. We may suspend or close an account, unpublish its games, or limit access to features, if these terms are breached, if we must do so by law, to protect players, other users or the Service, or if the Service is discontinued. Where practical and lawful we will give notice first so you can save what you need.

If we close an account for a serious or repeated breach of these terms, unused credits are forfeited, except where the law requires otherwise. If we close the Service permanently, we will refund the purchase price of credits you bought and have not used. Sections 3 (licence for published games already delivered), 4, 11, 12 and 15 continue to apply after your account ends.

We may update these terms as the Service develops. The date at the top shows when they were last revised. If a change materially affects you, we will tell you in the Service or by email before it takes effect. Continuing to use Arcadedo after an update takes effect means you accept the revised terms.

• These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them, except where your local consumer law gives you the right to bring a claim where you live.
• Before starting formal proceedings, please contact us so we can try to resolve the issue informally.
• If any part of these terms is found unenforceable, the rest stays in effect.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer your rights under these terms without our consent. We may transfer ours to a company that takes over the Service.
• We are not responsible for delays or failures caused by events outside our reasonable control.
• These terms, together with the Privacy Policy, the Refund Policy and any written agreement you have with Gametize, are the whole agreement between us about the Service. A signed Enterprise agreement takes precedence where it differs.

Questions about these terms can be sent to enquiry@gametize.com.